FAQs

You can find the answers to frequently asked questions regarding IFAT here.

Registration/ticket purchase

  • Where can I purchase my visitor ticket?

    Visitor tickets will be available in 2018 for purchase here.

  • What different types of tickets are available and what are the entry prices?

    In 2018 you will find an overview of all the different ticket types and entry prices here.

  • How can I redeem my voucher?

    You can redeem your voucher by clicking on the following link:

    Purchase ticket

    You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

    The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

  • What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

    • An up-to-date Internet browser.
    • A valid e-mail address so that we can send you your Print@home ticket.
    • Adobe Acrobat Reader for displaying the online ticket.
    • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed.
    • A printer, as you can only pass through the turnstiles with a printed Print@home ticket.

    Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

  • Is my ticket transferable?

    No, tickets containing personal details (e.g., your name) are generally not transferable.

    Even multi-day tickets can be used by only one person.

    Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

    If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-muenchen.de to have your lost ticket blocked.

  • How will I receive my Print@home ticket?

    Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

    Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: registrierung@messe-muenchen.de). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

    In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

  • What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an e-mail containing my ticket?

    • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
    • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
    • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11358 or send an e-mail to info@ifat.de.

  • Do I need to print out my Print@home ticket?

    • Yes, you will need to print out your Print@home ticket in order to enter the trade fair, as the turnstile readers can only read barcodes that can be clearly read on printed Print@home tickets. For every order you place, you will receive a Print@home ticket as a PDF document in an e-mail along with a ticket link.
    • You should print your ticket in black and white and use standard DIN A4 paper.
    • If you are unable or do not wish to print your Print@home ticket straight away, you can, of course, print it later.
    • If you do not have a printer, you can forward the Print@home ticket PDF to a friend or acquaintance you trust so they can print your ticket for you.
    • You will not be granted access to the trade fair if you present your ticket on a mobile device.

  • Is it possible to cancel a ticket that has been ordered?

    If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

  • Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

    No, the readers at the turnstiles will recognize the barcode only if your Print@home ticket is printed out on paper.

    You will not be granted access to the trade fair if you present your ticket on a mobile device.

  • Can I also use my entry ticket to travel on local public transport?

    The use of local public transport is not included in your entry ticket.

  • Where will I find my Messe München customer profile?

    The link to your customer profile is in your ticket e-mail.

    Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

  • Why should I activate my Messe München customer profile?

    • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
    • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
    • You can also check and change your personal details.

  • Where can I purchase my visitor ticket?

    Visitor tickets will be available in 2018 for purchase here.

  • What different types of tickets are available and what are the entry prices?

    In 2018 you will find an overview of all the different ticket types and entry prices here.

  • How can I redeem my voucher?

    You can redeem your voucher by clicking on the following link:

    Purchase ticket

    You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

    The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

  • What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

    • An up-to-date Internet browser.
    • A valid e-mail address so that we can send you your Print@home ticket.
    • Adobe Acrobat Reader for displaying the online ticket.
    • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed.
    • A printer, as you can only pass through the turnstiles with a printed Print@home ticket.

    Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

  • Is my ticket transferable?

    No, tickets containing personal details (e.g., your name) are generally not transferable.

    Even multi-day tickets can be used by only one person.

    Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

    If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-muenchen.de to have your lost ticket blocked.

  • How will I receive my Print@home ticket?

    Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

    Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: registrierung@messe-muenchen.de). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

    In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

  • What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an e-mail containing my ticket?

    • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
    • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
    • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11358 or send an e-mail to info@ifat.de.

  • Do I need to print out my Print@home ticket?

    • Yes, you will need to print out your Print@home ticket in order to enter the trade fair, as the turnstile readers can only read barcodes that can be clearly read on printed Print@home tickets. For every order you place, you will receive a Print@home ticket as a PDF document in an e-mail along with a ticket link.
    • You should print your ticket in black and white and use standard DIN A4 paper.
    • If you are unable or do not wish to print your Print@home ticket straight away, you can, of course, print it later.
    • If you do not have a printer, you can forward the Print@home ticket PDF to a friend or acquaintance you trust so they can print your ticket for you.
    • You will not be granted access to the trade fair if you present your ticket on a mobile device.

  • Is it possible to cancel a ticket that has been ordered?

    If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

  • Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

    No, the readers at the turnstiles will recognize the barcode only if your Print@home ticket is printed out on paper.

    You will not be granted access to the trade fair if you present your ticket on a mobile device.

  • Can I also use my entry ticket to travel on local public transport?

    The use of local public transport is not included in your entry ticket.

  • Where will I find my Messe München customer profile?

    The link to your customer profile is in your ticket e-mail.

    Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

  • Why should I activate my Messe München customer profile?

    • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
    • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
    • You can also check and change your personal details.

General questions

 
 
Highlights
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West entrance at Messe München

IFAT—The innovation platform

IFAT is an international industry event and an innovation platform, packed into 260,000 square meters.

West entrance at Messe München

IFAT—The innovation platform

IFAT is an international industry event and an innovation platform, packed into 260,000 square meters.

IFAT—The innovation platform

IFAT is an international industry event and an innovation platform, packed into 260,000 square meters.

New hall situation at IFAT 2018

New layout of exhibition sections

At present, two new trade show halls are being built at the exhibition center in Munich. Therefore the location of some exhibition sectors is going to change.

New hall situation at IFAT 2018

New layout of exhibition sections

At present, two new trade show halls are being built at the exhibition center in Munich. Therefore the location of some exhibition sectors is going to change.

New layout of exhibition sections

At present, two new trade show halls are being built at the exhibition center in Munich. Therefore the location of some exhibition sectors is going to change.

Screenshot from IFAT video

Videos and Social Media

Click here to view the new IFAT trailer, latest podcasts and images. Find out more about our Social Media channels.

Screenshot from IFAT video

Videos and Social Media

Click here to view the new IFAT trailer, latest podcasts and images. Find out more about our Social Media channels.

Videos and Social Media

Click here to view the new IFAT trailer, latest podcasts and images. Find out more about our Social Media channels.